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HX Research

We analyze how people experience environments, institutions, and systems in everyday life to identify structural barriers, friction points, and opportunities for redesign.

We help organizations redesign everyday spaces, systems, and experiences
to reduce burnout, improve belonging, and embed culturally responsive wellbeing into daily life.

Experience
Audit

Understand where burnout

shows up in daily experiences.

  • Identify stress points, friction, and wellbeing gaps.

  • Uncover opportunities to improve belonging and everyday experience.

  • Receive simple, actionable recommendations and quick wins.

Design
Sprint

Co-design a healthier,

more human experience.

  • Redesign one experience to better support wellbeing and connection.

  • Explore what people need, feel, and experience.

  • Leave with practical ideas and clear next steps.

Spatial
Reset

Embedding culturally responsive wellbeing into everyday spaces.

  • Reimagine spaces to feel healthier, safer, and more welcoming.

  • Assess how environments shape stress, belonging, and engagement.

  • Receive a tailored roadmap with simple, meaningful improvements.

Human-Centered
Healthy Spaces
Wellbeing by Design

Raines Park, LLC | DC

“Our team loved the experiences Mercedes created for our event. People are still talking about how refreshing it was to have resilience and wellbeing at the center of such a high-energy gathering."
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